"Faithfully
Serving You "
with Coldwells exclusive Buyer's
Guarantee
Coldwell Banker Affiliates of Canada TM
and your sales representative are
committed to help you acquire the
property that is right for you. We will
provide you with
Ultimate Service®
as detailed in the following 22 point
Buyer Services Guarantee. We listen to
what's important to you. Together we'll
develop a customized service plan that
reflects your specific needs. We
guarantee our service standards in
writing.
The Buyer Services
Guarantee TM means consistent,
predictable, reliable performance -
guaranteed!
1.
Buyer Counselling
Session.
We will conduct a buyer counselling
session to discuss your needs and goals,
and to plan the search for your
property.
2. Buyer Agency
Alternatives.
We will discuss alternatives for agency
representation that are available to you
as a potential buyer - Buyer Brokerage,
Seller Agency and Disclosed Dual Agency
- and our representation of your
customer interests in the different
agency relationships.
3. Buyer
Representation Agreement.
We will present and explain to you the
buyer representation agreement and the
special services and benefits it offers.
4. Best Buyer®
Guidebook.
We will provide you with a copy of the
Best Buyer® Guidebook and explain how
you can use it to guide you through the
home-buying process.
5. Financial
Pre-qualification.
We will offer to arrange a
pre-qualification or pre-approval
appointment with a reputable lender to
identify your range of affordability and
to increase your negotiating strength.
6. Coldwell Banker
Team Search.
We will present your property search
criteria to the Coldwell Banker sales
team. Our goal is to present you, when
possible, with properties as they debut
or before they appear on the open
market.
7. Property
Showing.
We will show you properties that meet
the criteria you have selected.
8. Property
Evaluation.
We will discuss features of a property
that may affect its value and future
resale.
9. Property
Disclosure.
We will review with you all inspection
reports and other documents pertaining
to the condition of the property, and
answer all questions regarding physical
defects of the property which are known
to us.
10. Review of
Written Seller Disclosure.
We will thoroughly review with you any
seller's written disclosure statement to
enable you to accept or specify the
remedy for each fault disclosed.
Remedies for any disclosed faults should
be addressed in the offer to purchase.
11. Appraisal
Contingency/condition.
We will explain to you the option of an
appraisal contingency.*
12. Home Warranty.
We will explain to you the option of a
home warranty plan to reduce your risk
of repair when purchasing a property.
13. Building &
Termite Inspections.
We will recommend that you obtain
professional building and termite
inspections.*
14. Estimate of
Funds Required.
We will provide you with a preliminary
estimate of closing costs and down
payment requirement anticipated in the
transaction.
15. Offer
Preparation.
We will prepare a written offer on the
property you choose to purchase, with
terms and conditions approved by you.
16. Building &
Termite Inspection Remedies.
We will request in the offer to purchase
that the seller remedy the items you
specify after your review of the
building and termite inspection reports.
17. Negotiation
Strategy.
We will prepare a negotiation strategy
for the property you have selected,
including a written Competitive Market
Analysis.*
18. Offer
Presentation.
We will endeavour to present your
purchase offer directly to the seller in
the presence of the listing associate.
19. Walk-through.
We will accompany you on a thorough
walk-through of the property (if one is
provided for in the sales contract)
before closing, and we will assist you
in dealing with any problems discovered
during the walk-through.
20. Closing the
Sale.
We will monitor and inform you of the
progress of the purchase agreement,
including the satisfaction of all
contingencies and conditions during the
entire transaction.
21. After-Sale
Service.
We will contact you after the closing to
follow up on remaining details or
service needs.
22. Service
Satisfaction Survey.
We will provide you with a confidential
opportunity to give an evaluation of our
services.
*Some Buyer Services are appropriate
only when a Buyer Representation
Agreement is in place.
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